Privacy Policy

Your privacy matters to us. Here's how we handle your information.

Last updated: March 3, 2026

1. Introduction

Black Diamond Executive LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury chauffeur services or visit our website at blackdiamondexecutive.com.

By using our services or website, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

Information You Provide: When you book our services or contact us, we may collect:

  • Name and contact information (phone number, email address)
  • Billing and payment information
  • Pickup and drop-off addresses
  • Flight information (for airport transfers)
  • Special requests or preferences
  • Corporate account information (for business clients)

Information Collected Automatically: When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on our site
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your transportation reservations
  • Communicate with you about your bookings
  • Send booking confirmations and receipts
  • Provide customer support
  • Process payments and prevent fraud
  • Monitor flight status for airport pickups
  • Improve our services and website
  • Send promotional communications (with your consent)
  • Comply with legal obligations

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our business (payment processors, scheduling software, etc.), bound by confidentiality agreements
  • Chauffeurs: Necessary trip details shared with our chauffeurs to fulfill your reservation
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection: To protect our rights, safety, or property, or that of our clients

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure, encrypted transmission of payment information
  • Limited access to personal information on a need-to-know basis
  • Regular security assessments
  • Secure data storage practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Active booking and service records
  • Financial records as required by tax and accounting laws
  • Legal compliance and dispute resolution

After the retention period, we securely delete or anonymize your information.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Portability: Request transfer of your data to another service provider

To exercise any of these rights, please contact us using the information provided below.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by businesses
  • Right to opt-out of the sale of personal information (we do not sell your information)
  • Right to non-discrimination for exercising your privacy rights

To make a request under the CCPA, please contact us at the information below. We may need to verify your identity before processing your request.

9. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve our services
  • Provide relevant content

Google Analytics: We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information such as how often you visit our site, what pages you view, and what other sites you visited before coming to our website. We use this information to improve our website and services. Google Analytics uses cookies to collect this information. You can learn more about how Google uses data at google.com/policies/privacy/partners.

Google Ads & Remarketing: We use Google Ads remarketing to show advertisements to visitors who have previously visited our website. Google uses cookies to serve ads based on your past visits to our site. You can opt out of personalized advertising by visiting Google's Ads Settings or by visiting networkadvertising.org/choices.

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Black Diamond Executive LLC
Newport Beach, California
Phone: (949) 603-4230
Email: reservations@blackdiamondexecutive.com

We will respond to your inquiry within a reasonable timeframe.